Patient Care Front Desk Coordinator

Lifestance-Health; Lansing (MI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a friendly Medical Office Receptionist to manage the front desk for our Lansing location. You will ensure smooth patient flow, handle in-person and telehealth interactions, verify benefits, collect co-pays, and support clinicians with administrative tasks.

This full-time role requires excellent communication, multitasking, and HIPAA awareness. On-site work at 4136 Legacy Pkwy, Lansing, MI 48911, with benefits and a quarterly incentive program.

Qualifications

• High School diploma or equivalent required.
• Associates or Bachelor’s degree preferred.
• 1+ years in healthcare operations, customer service, or similar.
• Strong communication and multitasking skills.
• Familiarity with HIPAA and patient privacy.

Responsibilities

• Greet and check in/out patients at front desk.
• Handle phone, email, and portal inquiries with courtesy.
• Manage scheduling, co-pays, and insurance eligibility.
• Assist patients with telehealth access and portal issues.
• Coordinate with clinicians and staff to support patient care.
• Maintain a clean, organized front desk and office area.

Skills

Multitasking

Independent work

Teamwork

Communication

HIPAA compliance

Education

High School diploma or equivalent

Associate/Bachelor’s degree preferred

Tools

MS Office

EMRs

Job description

LifeStance Health is seeking a friendly Medical Office Receptionist to manage the front desk for our Lansing location. You will ensure smooth patient flow, handle in-person and telehealth interactions, verify benefits, collect co-pays, and support clinicians with administrative tasks.

This full-time role requires excellent communication, multitasking, and HIPAA awareness. On-site work at 4136 Legacy Pkwy, Lansing, MI 48911, with benefits and a quarterly incentive program.