Patient Experience Associate - Medical Front Desk

LifeStance Health; New Rochelle (NY); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

AD&D

Short/Long-term disability

Life Insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Medical Office Receptionist to manage front office activities at our New Rochelle practice. You will deliver quality in-person and telehealth support, greet patients, process payments, and coordinate with clinicians to keep schedules accurate.

The role emphasizes exceptional customer service, HIPAA compliance, and teamwork within a full-time onsite setting at 1 Radisson Plaza, New Rochelle, NY. Experience in healthcare operations is preferred.

Qualifications

• High School diploma or equivalent required.
• 1+ year experience in healthcare operations or customer service preferred.
• Ability to multitask and protect patient confidentiality (HIPAA).

Responsibilities

• Greet and check patients in/out with courtesy.
• Assist patients with phone, email, and portal inquiries (billing, scheduling).
• Manage front desk activities and payment processing.
• Support telehealth access and patient portal issues.
• Collaborate with clinicians to ensure appointment accuracy and smooth operations.

Skills

Multitasking

Teamwork

Communication skills

MS Office & EMR proficiency

HIPAA/compliance

Education

High School diploma

Associate's or Bachelor's preferred

Tools

EMR systems

Office software

Job description

LifeStance Health is seeking a Medical Office Receptionist to manage front office activities at our New Rochelle practice. You will deliver quality in-person and telehealth support, greet patients, process payments, and coordinate with clinicians to keep schedules accurate.

The role emphasizes exceptional customer service, HIPAA compliance, and teamwork within a full-time onsite setting at 1 Radisson Plaza, New Rochelle, NY. Experience in healthcare operations is preferred.