Patient Experience Specialist - Medical Front Desk

Foot and Ankle Specialists of the Mid-Atlantic; Fishersville (VA); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Descripción de la vacante

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team in Virginia. You will be the first point of contact for patients, creating a positive experience while supporting day-to-day office operations.

You will handle front desk duties, appointment scheduling, patient registrations, billing support, and coordination across locations. The role requires strong customer service, organization, HIPAA compliance, and Microsoft Office proficiency.

Formación

• High School Diploma or GED required or equivalent.
• 2+ years of medical front desk/administrative experience preferred.
• Knowledge of health insurance processes including pre-authorization and insurance verification.
• Fosters excellent customer service and strong interpersonal skills.
• Clear written and verbal communication and ability to multitask.
• Ability to thrive in a fast-paced healthcare environment and maintain HIPAA compliance.
• Proficiency with Microsoft Office Suite and basic computer systems.

Responsabilidades

• Greet patients and address questions and concerns.
• Answer calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage provider calendars.
• Register new patients and update demographics and financial info.
• Facilitate patient flow and communicate updates to staff.
• Maintain patient records through data entry and scanning.
• Collect payments including deductibles, coinsurance, copays and OTC items.
• Review billing claims and denials; gather required information.
• Support office tasks and projects as needed.
• Travel between local office locations, as needed.

Conocimientos

Customer service

Communication

Multitasking

Attention to detail

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team in Virginia. You will be the first point of contact for patients, creating a positive experience while supporting day-to-day office operations.

You will handle front desk duties, appointment scheduling, patient registrations, billing support, and coordination across locations. The role requires strong customer service, organization, HIPAA compliance, and Microsoft Office proficiency.