Patient Experience Specialist II

The Medical College of Wisconsin, Inc.; Menomonee Falls (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

The Medical College of Wisconsin, Inc. seeks an enthusiastic Patient Services/Billing Assistant to support patient inquiries, verify insurance, and process scheduling and registration tasks.

You will document verification results in the clinic’s systems and assist in smoothing patient flow across services. Applicants should have at least a high school diploma and one year of customer service experience, preferably in healthcare.

Qualifications

• High school diploma required; 1 year of customer service experience preferred.
• Healthcare environment experience with emphasis on insurance knowledge is a plus.
• Experience using triage, scheduling and EMR systems is desirable.

Responsibilities

• Verify insurance information, deductibles, and co-pays for clinic services.
• Assist with scheduling and registration via phone or online channels.
• Document in EMR and other scheduling/billing software; transfer calls as needed.
• Handle irate customers with sound judgment and professional demeanor.
• Coordinate multiple appointments for providers and therapies using patient-centric scheduling.
• Triage complex inquiries to senior staff and perform related clerical tasks.

Skills

Clerical

Administration

Computers

Customer Service

English

Coordination

Active Listening

Reading Comprehension

Service Orientation

Social Perceptiveness

Flexibility

Strength

Dexterity

Response Orientation

Dexterity (Wrist-Finger)

Education

High School Diploma

Tools

IDX

Epic

Job description

The Medical College of Wisconsin, Inc. seeks an enthusiastic Patient Services/Billing Assistant to support patient inquiries, verify insurance, and process scheduling and registration tasks.

You will document verification results in the clinic’s systems and assist in smoothing patient flow across services. Applicants should have at least a high school diploma and one year of customer service experience, preferably in healthcare.