Patient Services & Billing Specialist II

The Medical College of Wisconsin, Inc.; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Flexible Spending options

403B Retirement Package

Competitive Vacation and Paid Holidays

Tuition Reimbursement

Paid Parental Leave

Employee & Family Assistance Program

Pet Insurance

On campus Fitness Facility

Discounted rates on local services

Job summary

The Medical College of Wisconsin, Inc. is seeking a patient services assistant to support billing, scheduling and registration inquiries. Under supervision, you will verify insurance, deductibles and co-pays for clinic services, and provide frontline customer service.

Responsibilities include processing calls, updating electronic records (IDX, Epic), coordinating appointments, resolving issues and maintaining data accuracy in MCW systems, while maintaining a patient-centered approach.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of customer service experience.
• Healthcare environment experience preferred.

Responsibilities

• Verify insurance information, deductible amounts, and co-pay requirements.
• Document verified insurance information in scheduling/billing software.
• Answer calls, take messages, and route to appropriate area.
• Update electronic medical records and other MCW software tools.
• Coordinate multiple appointments and triage inquiries to senior staff.
• Perform related clerical duties and data entry.

Skills

Customer service

Clerical

Active listening

Reading comprehension

Education

High School Diploma

Tools

IDX

Epic

Job description

The Medical College of Wisconsin, Inc. is seeking a patient services assistant to support billing, scheduling and registration inquiries. Under supervision, you will verify insurance, deductibles and co-pays for clinic services, and provide frontline customer service.

Responsibilities include processing calls, updating electronic records (IDX, Epic), coordinating appointments, resolving issues and maintaining data accuracy in MCW systems, while maintaining a patient-centered approach.