Patient Service Specialist II: Scheduling & Insurance

Madison Medical Affiliates; Milwaukee (WI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive PTO

Health insurance

Vision insurance

Dental insurance

401K employer contribution

Life Insurance

Disability insurance

Weekdays only

Premier practice

Job summary

Madison Medical Affiliates in Downtown Milwaukee, WI seeks a Patient Service Representative II to manage registration, scheduling, and patient communications with clinics and physicians. This full-time role reports to the Clinic Supervisor/Regional Director of Clinic Operations in Internal Medicine.

The position requires strong data entry, attention to detail, and excellent communication with patients and staff.

Qualifications

• High School Diploma or GED.
• Strong data entry skills and ability to work with computer applications.
• Organized with a strong attention to detail in a fast paced environment.
• Strong and comfortable communicating with patients, peers, and physicians.

Responsibilities

• Demonstrates professionalism and excellent customer service, communication and patient assistance both in person and on the phone.
• Schedules patient appointments timely and manages physician’s schedule according to their preferences, performs reminder calls.
• Answers the telephone, screens calls and takes messages from patients and processes as directed by MD.
• Documents patient information in their record appropriately and accurately, works with others on the care team to acquire additional documentation if needed.
• Verifies insurance and ensures registration and payer information is correct and current.
• Monitors and corrects registration errors, uses insurance websites when needed to confirm patient eligibility.
• Obtain prior authorizations (radiology and/or medication) using web based applications or via phone.
• Assists patient in scheduling any follow up testing (radiology, lab, or specialist)
• Prepares correspondence to physicians and patients.

Skills

Data entry

Attention to detail

Patient communication

Teamwork

Education

High School Diploma or GED

Tools

EPIC

Job description

Madison Medical Affiliates in Downtown Milwaukee, WI seeks a Patient Service Representative II to manage registration, scheduling, and patient communications with clinics and physicians. This full-time role reports to the Clinic Supervisor/Regional Director of Clinic Operations in Internal Medicine.

The position requires strong data entry, attention to detail, and excellent communication with patients and staff.