Patient Experience Specialist II

Solaris Health Holdings LLC; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

The Patient Service Representative II at Solaris Health Holdings LLC in Grand Rapids, MI, delivers high-quality non-clinical support, guiding patients through registration, scheduling, and checkout with accuracy and courtesy.

Responsibilities include collecting co-pays, processing referrals and authorizations, updating demographics, scanning records, and communicating patient needs to clinical staff to maintain a seamless flow.

Qualifications

• High School Diploma or equivalent.
• 2–3 years of customer service experience, preferably in a medical office.
• Experience with CPT/ICD-10 coding preferred.
• Ability to handle cash and insurance information.

Responsibilities

• Act as a resource to patient services staff, providing guidance on complex issues.
• Greet and assist patients and visitors in person or over the phone.
• Register new patients and update demographics with detailed information.
• Collect co-pays and outstanding balances; process referrals and authorizations as needed.
• Scan and file medical records; ensure accurate and confidential handling of PHI.
• Schedule follow-up services and appointments; notify providers of patient arrival.

Skills

Customer service

Phone handling

HIPAA compliance

PHI privacy

Multitasking

Microsoft Office

Medical terminology

Insurance verification

Demographics collection

Education

High School Diploma

Some college work preferred

Tools

EMR systems

Charge entry software

Job description

The Patient Service Representative II at Solaris Health Holdings LLC in Grand Rapids, MI, delivers high-quality non-clinical support, guiding patients through registration, scheduling, and checkout with accuracy and courtesy.

Responsibilities include collecting co-pays, processing referrals and authorizations, updating demographics, scanning records, and communicating patient needs to clinical staff to maintain a seamless flow.