Patient Experience Concierge

Solaris Health Holdings LLC; Leesburg (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

Solaris Health Holdings LLC is seeking a Patient Service Representative I in Leesburg, FL. The role focuses on delivering exemplary patient experiences via phone or in person, handling registration, scheduling, and insurance verification, and coordinating with clinical staff to move patients through intake and checkout efficiently.

Ideal candidates will have strong customer service experience, proficiency with EMR systems, and knowledge of medical terminology.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum 1-3 years of customer service experience, healthcare a plus.
• Knowledge of CPT/ICD coding is a plus, HIPAA compliance familiar.

Responsibilities

• Answer phones and greet patients and visitors.
• Register patients and collect demographic and insurance information.
• Collect co-pays and balances and verify benefits.
• Schedule appointments and coordinate referrals/authorizations.
• Maintain front desk area and manage office supplies.
• Protect patient confidentiality and handle PHI securely.

Skills

Customer service

Phone handling

Organizational skills

Written & verbal communication

Education

High School Diploma or equivalent

Some college coursework

Tools

Microsoft Office

EMR systems

Medical terminology

Job description

Solaris Health Holdings LLC is seeking a Patient Service Representative I in Leesburg, FL. The role focuses on delivering exemplary patient experiences via phone or in person, handling registration, scheduling, and insurance verification, and coordinating with clinical staff to move patients through intake and checkout efficiently.

Ideal candidates will have strong customer service experience, proficiency with EMR systems, and knowledge of medical terminology.