Patient Experience Specialist II

Kennedy Medical Group, Practice, PC; Cherry Hill Township (NJ); On-site; USD 23,000 - 30,000; Full time

Job summary

This position is in office with the Kennedy Medical Group, Practice, PC in Cherry Hill, NJ. The PSA II will enhance the patient experience by processing arrival and departure activities for visits, obtaining pre-certifications and/or pre-authorizations, verifying insurance, referrals and patient demographics.

The role may require coverage at Sewell when needed. Greet patients, schedule appointments via EPIC, ensure HIPAA compliance, and support an efficient flow of patients to examination rooms

Qualifications

• HS Diploma or equivalent required.
• Ability to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to multi task while managing a time sensitive workload.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/ visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

HIPAA compliance

Data entry

EPIC scheduling

Education

HS Diploma or equivalent

Tools

EPIC

Job description

This position is in office with the Kennedy Medical Group, Practice, PC in Cherry Hill, NJ. The PSA II will enhance the patient experience by processing arrival and departure activities for visits, obtaining pre-certifications and/or pre-authorizations, verifying insurance, referrals and patient demographics.

The role may require coverage at Sewell when needed. Greet patients, schedule appointments via EPIC, ensure HIPAA compliance, and support an efficient flow of patients to examination rooms