Cardiology Patient Experience Specialist (Hybrid)

Boston Children's Hospital; Boston (MA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible schedules

Affordable health

Vision and dental insurance

Child care and student loan subsidies

Generous time off

403(b) Retirement Savings plan

Pension

Tuition and License Reimbursement

Cell phone plan discounts

Discounted rates on T-passes

Job summary

Boston Children's Hospital is seeking an Administrative Support professional to assist the clinical service’s administrative operations and enhance the patient experience by coordinating services for patients and families.

Under supervision, you will handle scheduling, check-in/out coordination, calendars, and communications with various stakeholders, while contributing to process improvements across the department.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• Previous customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

Responsibilities

• Patient Encounter Management: Providing positive and effective customer service that supports unit operations.
• Check In / Check Out: Greeting and directing patients, families and visitors; coordinating flow with clinicians.
• Administrative: Maintaining personal calendars for physician/supervisor; scheduling meetings and events; triaging calls.
• Process Improvement: Contributing to initiatives with focus on continuous improvement; implementing changes in internal systems.

Skills

Customer service

Administrative support

Communication skills

Empathy

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Scheduling software

Hospital information systems

Job description

Boston Children's Hospital is seeking an Administrative Support professional to assist the clinical service’s administrative operations and enhance the patient experience by coordinating services for patients and families.

Under supervision, you will handle scheduling, check-in/out coordination, calendars, and communications with various stakeholders, while contributing to process improvements across the department.