Patient Experience Coordinator I - Hybrid, $2k Sign-On Bonus

Boston Children’s Hospital; Boston (MA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus of $2,000

Hybrid work model after training

Job summary

Boston Children’s Hospital is hiring for an administrative support role to enhance the patient experience through effective coordination of services. This position involves providing customer service, managing patient encounters, and performing various administrative functions.

The ideal candidate will have a high school education (bachelor’s preferred) and prior customer service experience, along with strong communication skills. A hybrid work schedule will be offered post-training, along with a sign-on bonus.

Qualifications

• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing.
• Ability to provide empathy in difficult interpersonal situations.

Responsibilities

• Providing positive customer service that supports unit operations.
• Scheduling patients and supporting patient encounters.
• Greeting and directing patients, families, and visitors.
• Reconciling payments and handling communications with Financial Counseling.

Skills

Customer service skills

Effective communication

Ability to work with diverse individuals

Education

High school diploma, bachelor’s degree preferred

Job description

Boston Children’s Hospital is hiring for an administrative support role to enhance the patient experience through effective coordination of services. This position involves providing customer service, managing patient encounters, and performing various administrative functions.

The ideal candidate will have a high school education (bachelor’s preferred) and prior customer service experience, along with strong communication skills. A hybrid work schedule will be offered post-training, along with a sign-on bonus.