Patient Experience Coordinator I — Hybrid Cardiology

Boston Children's Hospital; Boston (MA); Hybrid; USD 27,000 - 43,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children’s Hospital is seeking an Administrative Support professional to assist cardiology teams across Level 1, Level 2, and Level 3 roles. The position involves scheduling, patient intake, documentation, and coordination within Epic and Microsoft Office environments.

Responsibilities span clerical duties, patient communications, insurance verification, and collaboration with multidisciplinary teams to improve workflows. Hybrid schedule, with a $2,000 sign-on bonus offered for this role.

Qualifications

• Level 1: Entry level — experience not required.
• Level 2: 6+ months of experience.
• Level 3: 1+ year of experience.

Responsibilities

• Level 1: Provide administrative support to cardiologists and program operations, including scheduling, registration, call management, meeting coordination, and daily workflow support.
• Level 1: Deliver compassionate customer service to patients and families while supporting intake, documentation, insurance verification, and record preparation.
• Level 1: Utilize hospital systems (Epic, Microsoft Office) to maintain patient information, process requests, and support clinic operations.
• Level 1: Collaborate with team and participate in workflow and quality improvement activities with guidance.
• Level 2: Provide comprehensive administrative and operational support to cardiologists and program activities, independently managing scheduling, intake, call triage, and care coordination tasks.
• Level 2: Deliver high-quality service to patients and families, resolve routine concerns, and support complex scheduling, documentation, insurance, and referral processes.
• Level 2: Utilize hospital systems proficiently to manage clinical information, process requests, and ensure accurate and efficient workflow execution.
• Level 2: Collaborate with interdisciplinary teams and actively contribute to workflow enhancements and quality improvement initiatives.
• Level 3: Provide advanced administrative and operational support to cardiologists and program functions, serving as a resource for scheduling, patient coordination, and workflow management.
• Level 3: Ensure exceptional patient and family experience by addressing complex inquiries, supporting escalations, and facilitating efficient care coordination.
• Level 3: Demonstrate expert use of hospital systems to oversee documentation accuracy, process optimization, and operational consistency.
• Level 3: Partner with clinical and administrative teams to support program initiatives, workflow improvements, and team effectiveness.

Skills

Scheduling

Customer service

Call management

Documentation

Workflow support

Tools

Epic

Microsoft Office

Job description

Boston Children’s Hospital is seeking an Administrative Support professional to assist cardiology teams across Level 1, Level 2, and Level 3 roles. The position involves scheduling, patient intake, documentation, and coordination within Epic and Microsoft Office environments.

Responsibilities span clerical duties, patient communications, insurance verification, and collaboration with multidisciplinary teams to improve workflows. Hybrid schedule, with a $2,000 sign-on bonus offered for this role.