Patient Experience Rep I — Hybrid, $2k Sign-On

Boston Children’s Hospital; Boston (MA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children's Hospital is seeking an Administrative Operations Support role to aid clinical services and ensure the best patient experience through effective coordination of services for patients and families.

You will work under close supervision, participate in continuous process improvement initiatives, and perform routine clerical tasks using hospital systems. This role requires empathy, strong communication, and the ability to collaborate with diverse teams.

Qualifications

• High school education required; bachelor’s degree preferred.
• Prior customer service or admin experience preferred.
• Strong written and oral communication; ability to empathize in difficult situations.

Responsibilities

• Provide positive customer service that supports unit operations.
• Check in/check out of patients, direct flow, and coordinate with clinicians/supervisors.

Skills

Customer service

Administrative support

Communication skills

Empathy

Education

High school diploma

Bachelor's degree preferred

Tools

Scheduling systems

Billing systems

Job description

Boston Children's Hospital is seeking an Administrative Operations Support role to aid clinical services and ensure the best patient experience through effective coordination of services for patients and families.

You will work under close supervision, participate in continuous process improvement initiatives, and perform routine clerical tasks using hospital systems. This role requires empathy, strong communication, and the ability to collaborate with diverse teams.