Patient Experience Specialist

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 2,620,000 - 3,669,000; Full time

Benefits offered by this job

Tuition reimbursement

Comprehensive benefits

Annual salary increase

Job summary

Northwestern Memorial Hospital in Chicago seeks a Patient Service Representative to greet patients, check them in/out, verify demographics and insurance, and assist with registrations and consents. You will collect co-pays, post payments, and ensure accurate daily closeout.

A high school diploma is required with 0–2 years’ customer service experience; healthcare exposure is preferred. This is a full-time on-site role.

Qualifications

• Zero to two years of customer service experience.
• Bachelor’s degree preferred for some roles.
• Healthcare setting experience preferred.
• Medical terminology knowledge a plus.
• Bilingual abilities a plus.

Responsibilities

• Greet patients and guests at check-in and provide information.
• Complete check-in/out functions as directed.
• Verify patient identity and insurance information.
• Register patients as needed and obtain consents/authorizations.
• Collect co-pays and post payments; balance cash drawer at end of day.

Skills

Customer service

Communication

Education

High school diploma or GED

Bachelor's degree

Job description

Northwestern Memorial Hospital in Chicago seeks a Patient Service Representative to greet patients, check them in/out, verify demographics and insurance, and assist with registrations and consents. You will collect co-pays, post payments, and ensure accurate daily closeout.

A high school diploma is required with 0–2 years’ customer service experience; healthcare exposure is preferred. This is a full-time on-site role.