Patient Experience Specialist — Front Office (Retention Bonus)

Compass Health Network; Columbia Township (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Retention bonus

Job summary

Compass Health Network is looking for a Customer Relations Specialist to be the welcoming face of our Columbia clinics. You will manage check-in/check-out, verify insurance, collect co-pays, and support daily operations across multiple sites while ensuring a positive patient experience.

Schedule: Monday–Friday, 7:30am–4:30pm; 40 hours per week. A retention bonus of $1,000 is offered to support our mission of compassionate care.

Qualifications

• Minimum one year of customer service experience.
• High School/GED preferred.
• Valid driver's license and agency-established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent front desk service.
• Manage appointment check-in/check-out and verify insurance.
• Collect co-pays and complete necessary paperwork.
• Answer phones and assist with scheduling.
• Keep front office and waiting areas organized.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Customer service

Communication

Organizational skills

Data entry

Education

High School/GED

Job description

Compass Health Network is looking for a Customer Relations Specialist to be the welcoming face of our Columbia clinics. You will manage check-in/check-out, verify insurance, collect co-pays, and support daily operations across multiple sites while ensuring a positive patient experience.

Schedule: Monday–Friday, 7:30am–4:30pm; 40 hours per week. A retention bonus of $1,000 is offered to support our mission of compassionate care.