Patient Experience Specialist - Front Desk

Compass Health Network; Saint Charles (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Compass Health Network in Saint Charles, MO is seeking a Customer Relations Specialist to be the welcoming face of our clinics. You will greet patients, manage check-in/check-out, verify insurance and demographics, collect co-pays, and support daily clinic operations in a fast-paced setting.

This full-time role requires a High School diploma or GED, at least one year of customer service experience, and a valid driver's license for local travel between sites. Schedule: Monday–Friday 8:00am–4:30pm.

Qualifications

• High School Diploma or GED preferred.
• At least one year of customer service experience required.
• Valid driver's license and agency-established automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out, verify insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Customer service

Communication

Data entry

Education

High School Diploma or GED

Tools

EHR systems

Job description

Compass Health Network in Saint Charles, MO is seeking a Customer Relations Specialist to be the welcoming face of our clinics. You will greet patients, manage check-in/check-out, verify insurance and demographics, collect co-pays, and support daily clinic operations in a fast-paced setting.

This full-time role requires a High School diploma or GED, at least one year of customer service experience, and a valid driver's license for local travel between sites. Schedule: Monday–Friday 8:00am–4:30pm.