Customer Relations Specialist

Compass Health Network; Columbia Township (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Retention bonus

Job summary

Compass Health Network is looking for a Customer Relations Specialist to be the welcoming face of our Columbia clinics. You will manage check-in/check-out, verify insurance, collect co-pays, and support daily operations across multiple sites while ensuring a positive patient experience.

Schedule: Monday–Friday, 7:30am–4:30pm; 40 hours per week. A retention bonus of $1,000 is offered to support our mission of compassionate care.

Qualifications

• Minimum one year of customer service experience.
• High School/GED preferred.
• Valid driver's license and agency-established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent front desk service.
• Manage appointment check-in/check-out and verify insurance.
• Collect co-pays and complete necessary paperwork.
• Answer phones and assist with scheduling.
• Keep front office and waiting areas organized.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Customer service

Communication

Organizational skills

Data entry

Education

High School/GED

Job description

Customer Relations Specialist

Department: Front Office Support

Employment Type: Full Time

Location: Columbia - Worley Street

Compensation: $18.39 / hour

Description

To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000.* Your commitment helps us meet critical service needs, and we’re excited to have you be a part of our mission!

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller. Schedule: Monday - Friday 7:30am-4:30pm. 40 hours weekly.

Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities

• Greet patients and provide excellent customer service at every visit
• Manage appointment check-in/check-out, including verifying insurance and demographics
• Collect co-pays and complete necessary paperwork
• Answer phones, direct messages, and assist with scheduling
• Keep the front office and waiting areas organized and welcoming
• Enter data accurately into electronic health records (EHR)
• Travel to nearby clinic locations as needed
• Maintain strict patient confidentiality and follow HIPAA guidelines

Requirements, Skills, Knowledge and Expertise

• High School/GED preferred
• At least one year experience in customer service required
• A valid driver's license and agency established minimum automobile coverage required

This Role Is a Great Match for Someone Who:

• Possesses strong communication and organizational skills
• Is comfortable in a high-traffic, patient-facing role
• Is detail-oriented with basic computer and data entry skills
• Willing to travel locally between clinic sites if needed

*Retention bonuses paid as per bonus policy; exclusions may apply.