Customer Relations Specialist Float

Compass Health, Inc.; Columbia Township (MO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Retention bonus

Job summary

Compass Health Network is seeking a Customer Relations Specialist (Float) to greet clients, support front-desk operations, and ensure a smooth check-in across regional clinics. You will be cross-trained to support multiple locations and may travel to assigned sites as needed.

Schedule is Monday–Friday 8:00am–5:00pm with home base in Columbia Portland. Compensation is $19.39 per hour, plus a retention bonus of $1,000.

Qualifications

• High School/GED required.
• At least one year of customer service experience.
• Valid driver’s license with agency-required minimum automobile coverage.

Responsibilities

• Greet clients with warmth and professionalism at arrival.
• Manage check-in/check-out, appointment confirmations, and daily schedules.
• Verify and update insurance and demographic information at visits.
• Collect co-pays and process financial paperwork (sliding fee scale, patient assistance).
• Answer phones courteously and route calls/messages.
• Monitor lobby and waiting area for welcoming, timely experience.
• Travel to multiple Compass Health clinic sites in the region as assigned.

Skills

Customer service

Front desk operations

Travel coordination

Education

High School/GED

Job description

Customer Relations Specialist Float

Department: Admissions/Scheduling

Employment Type: Full Time

Location: Columbia - Portland Street

Compensation: $19.39 / hour

Description

To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000 for Customer Relations Specialist.* Your commitment helps us meet critical service needs, and we’re excited to have you be a part of our mission!

Be the Face of Compassionate Care as a Customer Relations Specialist (Float)

Schedule: Monday - Friday 8:00am-5:00pm. This candidate will provide coverage at multiple locations. The home base location will be Columbia Portland.

As a Customer Relations Specialist (Float), you’ll be the welcoming face of Compass Health Network—greeting clients, supporting front-desk operations, and ensuring a smooth check-in experience across our regional clinics. In this dynamic, fast-paced role, you’ll be cross-trained to support multiple locations and will travel to assigned clinic locations to provide coverage where it’s needed most. Flexibility is key, as schedules may vary based on clinic needs.

This is a great opportunity for someone who excels at customer service, enjoys variety in their workday, and thrives in a front-facing healthcare role. You'll be part of a mission-driven team working to remove barriers to care—one interaction at a time.

Key Responsibilities

• Greet clients with warmth and professionalism upon arrival
• Manage check-in/check-out processes, appointment confirmations, and daily schedules
• Verify and update insurance and demographic information at each visit
• Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms
• Answer phones courteously and route calls/messages appropriately
• Monitor lobby and waiting area to ensure a welcoming and timely experience
• Balance daily cash collections and submit to designated supervisor
• Disperse incoming mail and ensure the front-desk area is clean and organized
• Collaborate with clinical and office staff to support smooth clinic operations
• Travel to multiple Compass Health clinic sites in the region as assigned
• Maintain regular attendance and flexibility to accommodate changing schedules
• Maintain confidentiality and comply with HIPAA and organizational policies

Requirements, Skills, Knowledge and Expertise

High School/GED preferred

Work Experience / Training / Additional Requirements:

• At least one year of customer service experience required
• A valid driver's license and agency-established minimum automobile coverage required

You’ll Be A Great Fit for This Role if You:

• Love being the first point of contact and creating a positive first impression
• Are comfortable working in fast-paced, people-focused environments
• Stay organized and calm while juggling phones, appointments, and walk-ins
• Enjoy variety in your schedule and are willing to travel to different office locations
• Can learn multiple systems and procedures across different types of care
• Communicate clearly and respectfully with clients, families, and team members

Retention bonuses paid as per bonus policy; exclusions may apply.