Front Office & Patient Relations Specialist

Compass Health, Inc.; Columbia Township (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Retention bonus

Job summary

Compass Health, Inc. is seeking a Customer Relations Specialist to be the welcoming face of our Columbia clinic on Worley Street, handling check-ins, appointments and front-desk inquiries. You will support day-to-day operations and help ensure a positive patient experience from the first contact.

The role offers a Monday–Friday schedule (8:00am–5:00pm) with a $1,000 retention bonus and opportunities to contribute to a compassionate care team across our clinic network.

Qualifications

• High School/GED preferred.
• At least one year experience in customer service required.
• A valid driver's license and agency established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit
• Manage appointment check-in/check-out, including verifying insurance and demographics
• Collect co-pays and complete necessary paperwork
• Answer phones, direct messages, and assist with scheduling
• Keep the front office and waiting areas organized and welcoming
• Enter data accurately into electronic health records (EHR)
• Travel to nearby clinic locations as needed
• Maintain strict patient confidentiality and follow HIPAA guidelines

Skills

Customer service experience

Education

High School/GED

Job description

Compass Health, Inc. is seeking a Customer Relations Specialist to be the welcoming face of our Columbia clinic on Worley Street, handling check-ins, appointments and front-desk inquiries. You will support day-to-day operations and help ensure a positive patient experience from the first contact.

The role offers a Monday–Friday schedule (8:00am–5:00pm) with a $1,000 retention bonus and opportunities to contribute to a compassionate care team across our clinic network.