Patient Experience Front Desk Specialist

Compass Health, Inc.; Arnold (MO); On-site; USD 25,000 - 28,000; Full time

Job summary

Compass Health, Inc. is seeking a Customer Relations Specialist to join our Front Office Support team in Arnold, MO. You will greet patients, manage check-in/check-out, verify insurance, and collect co-pays.

Role supports daily clinic operations with HIPAA compliance and a focus on delivering a welcoming patient experience. Schedule: M–Th 9:30am–6:00pm; F 8:30am–5:00pm. Compensation: $18.39 per hour.

Qualifications

• Minimum 1 year of customer service experience.
• High School or GED preferred.
• Valid driver’s license and automobile coverage required.

Responsibilities

• Greet patients and provide excellent customer service at every visit.
• Manage appointment check-in/check-out and verify insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages, and assist with scheduling.
• Keep the front office and waiting areas organized and welcoming.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Customer service

Data entry

Communication

Education

High School/GED

Job description

Compass Health, Inc. is seeking a Customer Relations Specialist to join our Front Office Support team in Arnold, MO. You will greet patients, manage check-in/check-out, verify insurance, and collect co-pays.

Role supports daily clinic operations with HIPAA compliance and a focus on delivering a welcoming patient experience. Schedule: M–Th 9:30am–6:00pm; F 8:30am–5:00pm. Compensation: $18.39 per hour.