Patient Experience Lead – Front Desk & Scheduling

Compass Health, Inc.; Missouri; On-site; USD 21,000 - 30,000; Full time

Job summary

Compass Health, Inc. in Saint Charles, MO is seeking a Customer Relations Specialist to join the Front Office Support team. This full-time role works Monday–Friday, 8:00am–4:30pm (40 hours weekly) at the Elm Street location.

You will greet patients, manage check-in/check-out, verify insurance and demographics, collect co-pays, answer phones, and support daily clinic operations while ensuring HIPAA compliance and a welcoming, organized front desk environment.

Qualifications

• High School or GED preferred.
• At least one year of customer service experience.
• Valid driver’s license and agency-established minimum automobile coverage required.

Responsibilities

• Greet patients and provide excellent service at every visit.
• Manage check-in/check-out and verify insurance and demographics.
• Collect co-pays and complete necessary paperwork.
• Answer phones, direct messages and assist with scheduling.
• Maintain a welcoming front office and waiting areas.
• Enter data accurately into electronic health records (EHR).
• Travel to nearby clinic locations as needed.
• Maintain patient confidentiality and HIPAA compliance.

Skills

Customer service

Communication

Organization

Education

High School/GED

Job description

Compass Health, Inc. in Saint Charles, MO is seeking a Customer Relations Specialist to join the Front Office Support team. This full-time role works Monday–Friday, 8:00am–4:30pm (40 hours weekly) at the Elm Street location.

You will greet patients, manage check-in/check-out, verify insurance and demographics, collect co-pays, answer phones, and support daily clinic operations while ensuring HIPAA compliance and a welcoming, organized front desk environment.