Patient Experience Concierge (Front Desk Specialist)

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Tuition support

Matched retirement plans (32+ hrs)

Job summary

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive and seamless experience at the front desk. You will manage scheduling, check-in, and basic administrative tasks to support workflow.

Ideal candidates have a high school diploma and strong communication skills, with a customer-service mindset, confidentiality, and the ability to work under pressure. Training will be provided post-hire.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service, empathetic and patient-focused.
• Ability to maintain confidentiality.
• Ability to work under pressure and adapt.
• Complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as first point of contact for patients and visitors.
• Ensure positive and seamless patient experience at front desk.
• Manage front desk operations and workflows.

Skills

Communication skills

Computer skills

Customer service

Attention to detail

Confidentiality

Adaptability under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive and seamless experience at the front desk. You will manage scheduling, check-in, and basic administrative tasks to support workflow.

Ideal candidates have a high school diploma and strong communication skills, with a customer-service mindset, confidentiality, and the ability to work under pressure. Training will be provided post-hire.