Patient Experience Specialist — Front Desk & Scheduling

TEKsystems; Rio Grande (NJ); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Time Off/Leave (PTO)

Job summary

TEKsystems is seeking a Patient Service Specialist to provide exceptional front‑desk and patient support in a fast‑paced healthcare setting. You will greet patients, schedule appointments, verify insurance, and collect co‑pays while maintaining a clean, professional front office.

Strong customer service and interpersonal skills are essential, with experience in healthcare or customer-facing roles. This onsite role in Rio Grande, NJ offers a contract-to-hire path and a competitive hourly pay.

Qualifications

• Prior customer service experience and professional work experience.
• Strong interpersonal and communication skills for patient interactions.
• Comfortable with desktop computers, Office suite, and phone systems.
• Experience in a customer-facing role in healthcare, retail, hospitality, or similar.
• Open to recent graduates with a completed 4-year degree.

Responsibilities

• Greet and register patients; explain visit expectations and assist with check-out and next appointment scheduling.
• Schedule patient appointments in person and over the phone.
• Communicate with attorney offices, insurance companies, translation services, and leaders.
• Collect co-pays, manage payer approvals, and complete insurance verifications.
• Prepare intake forms prior to appointments to ensure timely service.
• Verify insurance eligibility and obtain required authorizations.
• Counsel patients on financial responsibility at time of service.
• Meet quality assurance goals and reconcile payments.
• Resolve issues through clear, professional communication with internal and external contacts.
• Maintain a clean and safe front-office environment.

Skills

Customer service

Interpersonal skills

Office software

Phone systems

Healthcare environment experience

Education

4-year degree

Tools

Microsoft Office

Multi-line phone system

Desktop computers

Job description

TEKsystems is seeking a Patient Service Specialist to provide exceptional front‑desk and patient support in a fast‑paced healthcare setting. You will greet patients, schedule appointments, verify insurance, and collect co‑pays while maintaining a clean, professional front office.

Strong customer service and interpersonal skills are essential, with experience in healthcare or customer-facing roles. This onsite role in Rio Grande, NJ offers a contract-to-hire path and a competitive hourly pay.