Patient Experience Specialist | Front Desk & Scheduling

Specialty Dental Brands; Rapid City (SD); On-site; USD 36,000 - 48,000; Full time

Job summary

Specialty Dental Brands is seeking a Patient Experience Specialist to welcome patients, answer calls, and coordinate appointments in a fast-paced orthodontic team. You’ll be a friendly first contact, ensuring exceptional patient experiences and smooth daily operations.

The ideal candidate has strong communication, organization, and a genuine desire to help people while supporting clinical and administrative teams.

Qualifications

• Excellent communication and customer service skills.
• A positive, outgoing, team-focused personality.
• Strong organization and attention to detail.
• Ability to multitask and stay calm in a busy environment.
• Dependability and a strong work ethic.
• Comfortable communicating both in person and over the phone.
• Willingness to learn and receive feedback.
• Someone who genuinely enjoys helping people.
• High school diploma or equivalent required; some college coursework or healthcare-related education preferred.

Responsibilities

• Welcome patients and families with a warm, friendly attitude
• Answer incoming phone calls and assist patients with questions
• Schedule, confirm, and coordinate patient appointments
• Check patients in and out efficiently
• Communicate appointment expectations and help keep patients informed of timing or delays
• Assist with new patient inquiries and help create an amazing first impression
• Maintain accurate patient information and documentation
• Work closely with our clinical and administrative teams to keep the day running smoothly
• Help problem-solve patient concerns with professionalism and compassion
• Support additional front-office responsibilities as needed

Skills

Excellent communication

Customer service

Team-focused

Outgoing

Detail-oriented

Dependable

Phone & in-person communication

Education

High school diploma or equivalent

Healthcare-related education preferred

Job description

Specialty Dental Brands is seeking a Patient Experience Specialist to welcome patients, answer calls, and coordinate appointments in a fast-paced orthodontic team. You’ll be a friendly first contact, ensuring exceptional patient experiences and smooth daily operations.

The ideal candidate has strong communication, organization, and a genuine desire to help people while supporting clinical and administrative teams.