Patient Experience Scheduling Specialist

BOND MANAGEMENT PARTNERS LLC; Idaho Falls (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

Adventure Orthodontics is seeking a scheduling coordinator to ensure daily schedules run smoothly and deliver exceptional patient experiences. The role emphasizes a friendly, energetic attitude, strong communication, and reliable administrative support to foster trust and loyalty.

The scheduler will handle appointment bookings, check-ins, payments, and document handling while maintaining a welcoming environment for every patient visit.

Qualifications

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Help patients schedule appointments and resolve their questions via phone, text, or email.
• Welcome patients and check them in for their appointments
• Collect payments made at the front desk
• Keep the office tidied; the coffee bar stocked, paper forms stored, etc.
• Scan and file mail and other crucial documents
• Other administrative tasks as assigned
• Help in providing an exceptional experience for every patient on every visit

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Help patients schedule appointments and resolve their questions via phone, text, or email.
• Welcome patients and check them in for their appointments
• Collect payments made at the front desk
• Keep the office tidied; the coffee bar stocked, paper forms stored, etc.
• Scan and file mail and other crucial documents
• Other administrative tasks as assigned
• Help in providing an exceptional experience for every patient on every visit

Skills

Friendly phone voice

Multi-tasking

Educate and influence patients

Verbal and written communication

Team player

Microsoft Office

Education

High school diploma GED

Tools

Microsoft Office

Job description

Adventure Orthodontics is seeking a scheduling coordinator to ensure daily schedules run smoothly and deliver exceptional patient experiences. The role emphasizes a friendly, energetic attitude, strong communication, and reliable administrative support to foster trust and loyalty.

The scheduler will handle appointment bookings, check-ins, payments, and document handling while maintaining a welcoming environment for every patient visit.