Patient Coordinator

Specialty Dental Brands; Rapid City (SD); On-site; USD 36,000 - 48,000; Full time

Job summary

Specialty Dental Brands is seeking a Patient Experience Specialist to welcome patients, answer calls, and coordinate appointments in a fast-paced orthodontic team. You’ll be a friendly first contact, ensuring exceptional patient experiences and smooth daily operations.

The ideal candidate has strong communication, organization, and a genuine desire to help people while supporting clinical and administrative teams.

Qualifications

• Excellent communication and customer service skills.
• A positive, outgoing, team-focused personality.
• Strong organization and attention to detail.
• Ability to multitask and stay calm in a busy environment.
• Dependability and a strong work ethic.
• Comfortable communicating both in person and over the phone.
• Willingness to learn and receive feedback.
• Someone who genuinely enjoys helping people.
• High school diploma or equivalent required; some college coursework or healthcare-related education preferred.

Responsibilities

• Welcome patients and families with a warm, friendly attitude
• Answer incoming phone calls and assist patients with questions
• Schedule, confirm, and coordinate patient appointments
• Check patients in and out efficiently
• Communicate appointment expectations and help keep patients informed of timing or delays
• Assist with new patient inquiries and help create an amazing first impression
• Maintain accurate patient information and documentation
• Work closely with our clinical and administrative teams to keep the day running smoothly
• Help problem-solve patient concerns with professionalism and compassion
• Support additional front-office responsibilities as needed

Skills

Excellent communication

Customer service

Team-focused

Outgoing

Detail-oriented

Dependable

Phone & in-person communication

Education

High school diploma or equivalent

Healthcare-related education preferred

Job description

Description

Join Our Team & Help Create Amazing Patient Experiences!

We’re looking for a friendly, energetic, and dependable

Job Type

Full-time

Description

Join Our Team & Help Create Amazing Patient Experiences!

We’re looking for a friendly, energetic, and dependable Patient Experience Specialist to join our orthodontic team! This position is perfect for someone who loves working with people, thrives in a fast-paced environment, and understands how much the little details matter when creating an exceptional experience for patients and families.

As a Patient Experience Specialist, you’ll often be one of the first people our patients interact with—whether you’re welcoming them into the office, answering the phone, or helping coordinate their appointments. We’re looking for someone who can bring positivity, professionalism, and excellent communication to every interaction.

What You’ll Do

• Welcome patients and families with a warm, friendly attitude
• Answer incoming phone calls and assist patients with questions
• Schedule, confirm, and coordinate patient appointments
• Check patients in and out efficiently
• Communicate appointment expectations and help keep patients informed of timing or delays
• Assist with new patient inquiries and help create an amazing first impression
• Maintain accurate patient information and documentation
• Work closely with our clinical and administrative teams to keep the day running smoothly
• Help problem-solve patient concerns with professionalism and compassion
• Support additional front-office responsibilities as needed

Dental or orthodontic experience is a plus, but it is not required! We’re happy to train the right person who brings a great attitude, strong communication skills, and a desire to grow.

Why Join Our Team?

We believe orthodontics is about more than creating great smiles—it’s about creating an experience patients and families look forward to. You’ll be joining a team that values teamwork, positivity, growth, and providing exceptional care to our community.

Requirements

What We’re Looking For

• Excellent communication and customer service skills
• A positive, outgoing, team-focused personality
• Strong organization and attention to detail
• Ability to multitask and stay calm in a busy environment
• Dependability and a strong work ethic
• Comfortable communicating both in person and over the phone
• Willingness to learn and receive feedback
• Someone who genuinely enjoys helping people
• High school diploma or equivalent required; some college coursework or healthcare-related education preferred.
• Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.