Dental Scheduling Specialist - Patient Experience Lead

BOND MANAGEMENT PARTNERS LLC; Chino Hills (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Smile Lee Orthodontics is seeking an exceptional scheduling coordinator to ensure daily schedules run smoothly and create an outstanding patient experience. You will welcome patients, check them in, help schedule appointments, and resolve questions via phone, text, or email while maintaining front desk operations and a friendly atmosphere.

Qualifications include a friendly phone voice, multitasking in a busy environment, strong written and verbal communication, and proficiency with Microsoft

Qualifications

• Friendly and welcoming phone voice.
• Experience multi-tasking in a busy environment while paying attention to details and seeing tasks through to the end.
• Ability to educate and influence patients.
• Excellent verbal and written communication skills and the ability to make decisions independently.
• Strong team-player.
• Knowledge of Microsoft Office business application
• High school diploma or general education degree (GED)

Responsibilities

• Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
• Help patients schedule appointments and resolve their questions via phone, text, or email.
• Welcome patients and check them in for their appointments
• Collect payments made at the front desk
• Keep the office tidied; the coffee bar stocked, paper forms stored, etc.
• Scan and file mail and other crucial documents
• Other administrative tasks as assigned.
• Help in providing an exceptional experience for every patient on every visit

Skills

Phone communication

Multitasking

Education/influence

Verbal & written communication

Team player

Microsoft Office

GED

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Smile Lee Orthodontics is seeking an exceptional scheduling coordinator to ensure daily schedules run smoothly and create an outstanding patient experience. You will welcome patients, check them in, help schedule appointments, and resolve questions via phone, text, or email while maintaining front desk operations and a friendly atmosphere.

Qualifications include a friendly phone voice, multitasking in a busy environment, strong written and verbal communication, and proficiency with Microsoft