Patient Experience Specialist - Front Desk & Scheduling

Duly Health and Care; Naperville (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Mental health support

401(k) match

Tuition reimbursement

Volunteer time off

Parental leave

Job summary

Duly Health and Care is seeking a Patient Service Representative in Naperville, IL, to manage front desk operations and deliver exceptional patient service. You will greet patients, schedule appointments, verify insurance, and handle payments in a fast-paced clinic environment.

The role requires strong communication, computer literacy, and a patient-first attitude, with benefits including health coverage, 401(k) match, and paid time off. Join our physician-led team focused on quality care.

Qualifications

• High School diploma or equivalent required.
• 1+ year of experience in a medical office or clinical setting preferred.
• Receptionist/front desk experience is preferred.

Responsibilities

• Greet and check in patients; answer phones; schedule appointments.
• Collect co-pays and receipts; handle daily financial transactions.
• Update patient demographics and verify insurance in EPIC.
• Maintain confidentiality and HIPAA compliance.
• Assist with referrals and follow-ups; support team huddles and dashboards.

Skills

Customer service

Communication

Organizational skills

Discretion

Teamwork

Education

High School diploma or equivalent

Tools

EPIC

Microsoft Office (Excel, Word, Outlook)

Job description

Duly Health and Care is seeking a Patient Service Representative in Naperville, IL, to manage front desk operations and deliver exceptional patient service. You will greet patients, schedule appointments, verify insurance, and handle payments in a fast-paced clinic environment.

The role requires strong communication, computer literacy, and a patient-first attitude, with benefits including health coverage, 401(k) match, and paid time off. Join our physician-led team focused on quality care.