Patient Experience Specialist — Front Desk & Scheduling

Talentify; Lutherville (MD); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Mercy Medical Center in Lutherville, MD is seeking a Medical Receptionist to provide warm, patient-focused front desk support. You will be the first point of contact for patients scheduling visits or arriving for appointments, ensuring a smooth and welcoming experience.

Responsibilities include greeting patients, processing registrations, answering calls, scanning records, and coordinating insurance verification.

Qualifications

• High School Diploma or GED required.
• Front desk experience preferred in medical settings.

Responsibilities

• Greet and register patients entering the practice.
• Schedule patient appointments and manage calendars.
• Answer phones and triage inquiries as needed.
• Scan and organize medical records.
• Verify insurance information and benefits when applicable.
• Enter charges and post payments accurately.

Skills

Patient greeting

Scheduling

Phone handling

Medical records scanning

Customer service

Education

High School Diploma or GED

Job description

Mercy Medical Center in Lutherville, MD is seeking a Medical Receptionist to provide warm, patient-focused front desk support. You will be the first point of contact for patients scheduling visits or arriving for appointments, ensuring a smooth and welcoming experience.

Responsibilities include greeting patients, processing registrations, answering calls, scanning records, and coordinating insurance verification.