Patient Service Associate - Front Desk & Scheduling

Mercy Medical Center, Baltimore, MD; Baltimore (MD); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Retirement plan with company match

Paid time off

Educational reimbursement

Employee wellness resources

Job summary

Mercy Medical Center in Baltimore, MD seeks a Medical Receptionist (Patient Service Associate) for the Center for Interventional Pain Management. The role supports front desk operations and patient access to care, with a focus on compassion and efficiency.

Responsibilities include scheduling, phone triage, records handling, insurance verification, and basic billing tasks. The position offers competitive benefits and opportunities within a respected hospital system.

Qualifications

• High School Diploma or GED required
• Minimum of one year experience preferred

Responsibilities

• Scheduling patients
• Answering phones
• Scanning medical records
• Triage patient phone calls for severity/importance
• Collection of insurance information and verification of benefits
• Charge entry and payment posting

Skills

Scheduling

Phone handling

Customer service

Education

High School Diploma or GED

Job description

Mercy Medical Center in Baltimore, MD seeks a Medical Receptionist (Patient Service Associate) for the Center for Interventional Pain Management. The role supports front desk operations and patient access to care, with a focus on compassion and efficiency.

Responsibilities include scheduling, phone triage, records handling, insurance verification, and basic billing tasks. The position offers competitive benefits and opportunities within a respected hospital system.