Patient Experience Specialist - Family Medicine

Summit Medical Group; Clifton (NJ); Vor Ort; USD 25.000 - 30.000; Vollzeit

Zusammenfassung

VillageMD is seeking a Front Desk/Patient Service role to greet patients, manage registrations, and support scheduling and billing processes. The position emphasizes accuracy, customer service, and effective communication to ensure smooth clinic operations.

Candidates should have a High School diploma or GED, and preferably an Associate degree, with experience in medical offices, EHR, and practice management systems. This on-site role offers growth within a patient-centered care environment.

Qualifikationen

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use; Experience with EHR and Practice Management Systems preferred.

Aufgaben

• Greet visitors and patients professionally and direct them appropriately.
• Maintain efficient patient flow during registration and provide great service.
• Answer phones promptly and route calls with proper etiquette.
• Document and update patient information, demographics, and insurance.
• Process payments, reconcile daily transactions, and prepare deposits.
• Schedule appointments and verify eligibility as needed.

Kenntnisse

Customer service

English communication

Organizational skills

Multitasking

Interpersonal skills

Ausbildung

High School/GED

Associate degree (preferred)

Tools

EHR

Practice Management System

Windows computer environment

Jobbeschreibung

VillageMD is seeking a Front Desk/Patient Service role to greet patients, manage registrations, and support scheduling and billing processes. The position emphasizes accuracy, customer service, and effective communication to ensure smooth clinic operations.

Candidates should have a High School diploma or GED, and preferably an Associate degree, with experience in medical offices, EHR, and practice management systems. This on-site role offers growth within a patient-centered care environment.