Patient Experience Specialist - Front Desk & Scheduling

Prevea Health; Green Bay (WI); On-site; USD 33,000 - 42,000; Full time

Job summary

Prevea Health in Green Bay, WI is seeking a Back Patient Service Representative at East Mason. The role is full-time, 40 hours per week, with benefit eligibility and a focus on welcoming, registering, and scheduling patients and visitors in a friendly, positive manner.

As a liaison between patients and medical staff, you will ensure a positive first impression across phone, in person, or via MyPrevea. The position requires high school diploma or GED and 1-3 years in customer service, with strong

Qualifications

• Display proficient telephone and computer skills with clear and professional speaking abilities.
• Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
• Efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Skills

Customer service

Telephone skills

Computer skills

Communication

Multitasking

Education

High School Diploma or GED

Job description

Prevea Health in Green Bay, WI is seeking a Back Patient Service Representative at East Mason. The role is full-time, 40 hours per week, with benefit eligibility and a focus on welcoming, registering, and scheduling patients and visitors in a friendly, positive manner.

As a liaison between patients and medical staff, you will ensure a positive first impression across phone, in person, or via MyPrevea. The position requires high school diploma or GED and 1-3 years in customer service, with strong