Front Desk Patient Concierge - Part Time

Prevea; Green Bay (WI); On-site; USD 18,000 - 25,000; Part time

Job summary

Prevea Health in Green Bay, WI seeks a Patient Support team member for a part-time schedule (21 hours/week, 3 seven-hour days). The role focuses on greeting, guiding, and assisting patients to ensure a welcoming, efficient clinic experience.

Required: High School Diploma or GED and 1–3 years of customer service. The position emphasizes strong communication, visitor directions, and adherence to clinic policies and emergency procedures.

Qualifications

• 1–3 years minimum of customer service experience or related volunteer work.
• Knowledge of clinic policies and how to direct visitors.
• Ability to communicate clearly with diverse customers and teams.
• Understanding of emergency protocols and safety procedures.

Responsibilities

• Greet and assist patients and visitors on arrival, directing them to the correct location.
• Help patients needing assistance and transfer them using proper body mechanics.
• Follow clinic protocol to alert appropriate personnel in emergencies.
• Address customer concerns in a calm, helpful manner with supervisor as needed.
• Arrange transportation and help maintain waiting areas and lost and found.

Skills

Customer service

Communication

Welcoming techniques

Directions to visitors

Emergency protocols

Education

High School Diploma and/or GED

Job description

Prevea Health in Green Bay, WI seeks a Patient Support team member for a part-time schedule (21 hours/week, 3 seven-hour days). The role focuses on greeting, guiding, and assisting patients to ensure a welcoming, efficient clinic experience.

Required: High School Diploma or GED and 1–3 years of customer service. The position emphasizes strong communication, visitor directions, and adherence to clinic policies and emergency procedures.