Patient Experience Coordinator

Prevea Health; Green Bay (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

Prevea Health is hiring a Back Patient Service Representative (Ashwaubenon) for full-time hours. The role entails welcoming and registering patients, scheduling visits, and serving as the liaison between patients and medical staff.

It emphasizes accuracy in demographic and insurance data and handling financial transactions. The position requires a High School Diploma or GED and 1–3 years of customer service experience, preferably in healthcare or insurance.

Qualifications

• High School Diploma or GED required.
• 1–3 years of customer service/healthcare or insurance experience preferred.
• Experience in a healthcare setting is advantageous.

Responsibilities

• Greet, register and schedule patients and visitors warmly.
• Verify demographic and insurance information.
• Route inquiries and messages to the right staff; assist with payments and co-pays.
• Schedule and confirm appointments and manage deposits.

Skills

Telephone skills

Computer skills

Customer service

Empathy

Education

High School Diploma or GED

Tools

Phone system

Insurance verification systems

Job description

Prevea Health is hiring a Back Patient Service Representative (Ashwaubenon) for full-time hours. The role entails welcoming and registering patients, scheduling visits, and serving as the liaison between patients and medical staff.

It emphasizes accuracy in demographic and insurance data and handling financial transactions. The position requires a High School Diploma or GED and 1–3 years of customer service experience, preferably in healthcare or insurance.