Patient Service Representative East

Prevea Health; Green Bay (WI); On-site; USD 33,000 - 42,000; Full time

Job summary

Prevea Health in Green Bay, WI is seeking a Back Patient Service Representative at East Mason. The role is full-time, 40 hours per week, with benefit eligibility and a focus on welcoming, registering, and scheduling patients and visitors in a friendly, positive manner.

As a liaison between patients and medical staff, you will ensure a positive first impression across phone, in person, or via MyPrevea. The position requires high school diploma or GED and 1-3 years in customer service, with strong

Qualifications

• Display proficient telephone and computer skills with clear and professional speaking abilities.
• Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
• Efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Skills

Customer service

Telephone skills

Computer skills

Communication

Multitasking

Education

High School Diploma or GED

Job description

JOB REQUIREMENTS: Back Patient Service Representative - East Mason

#26-495 Green Bay, Wisconsin, United States

Email Copy Location East Mason-009 Description This position is

full-time, 40-hours per week. It is full-time benefit eligible. Patient

Service Representative Come work where we specialize in you! We have

nearly 2,000 reasons for you to consider a career with Prevea

Health-they're our employees. We’re an organization that values

kindness, responsibility, inclusivity, wellness and inspiration. At

Prevea, we provide continuous education, training and support so every

member of the team contributes to our success. Together we are the best

place to get care and the best place to give care. Job Summary The

Patient Service Representative (PSR) role at Prevea Health is

responsible for welcoming, registering, and scheduling patients and/or

visitors in a friendly and positive manner. This position acts as a

liaison between patients and medical staff. The Patient Service

Representative (PSR) is responsible for creating a positive first

impression for anyone who uses Prevea Health services, whether over the

phone, in person, or through MyPrevea. What you will do Coordinate

communication between patients, family members, medical staff,

providers, and administrative staff via phone, in person, or through

MyPrevea. Obtain and confirm accurate demographic and insurance coverage

information. Route medical inquiries, complaints & messages to

appropriate parties. Assist patients and callers with financial

inquiries, including policies, insurance, payments, and other financial

needs. Collect required payments, including co-payments, outstanding

balances, and payments due at the time of service. Complete necessary

account, referral, and claim edit workflows and maintenance in assigned

work queues Schedule and confirm patient appointments. Provide accurate

daily batch and/or deposits to appropriate staff for processing.

Education Qualifications High School Diploma And/or GED Required

Experience Qualifications 1-3 years Experience in customer service,

Insurance And/or Healthcare Setting Preferred Skills And Abilities

Display proficient telephone and computer skills with clear and

professional speaking abilities. Able to provide exceptional customer

service by assessing patient needs, meeting quality standards, and

evaluating satisfaction. Capable of being empathetic and responsive to

patient's needs by actively listening, asking appropriate questions,

and continually looking for ways to provide assistance. Able to

efficiently multi-task and adapt to fast-paced environments with

frequently changing protocols and processes. Capable of effectively and

positively interacting with staff members throughout the company.

Promote teamwork and provide a supportive...

Prevea is an Equal Employment Opportunity/Affirmative Action employer