Patient Experience Specialist — Front Desk & Scheduling

Cleveland Clinic; Avon (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic's Richard E. Jacobs Health Center in Avon, Ohio is hiring a Patient Service Specialist. You will welcome patients, check in, collect co-pays and prepare visits while coordinating with staff to ensure a smooth checkout.

The role involves registration, scheduling support, telephone triage, and educating patients on MyChart and Appointment Pass. Strong customer service and basic math skills are essential.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service.
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays
• Knowledge of medical terminology
• Type a minimum of 30 words per minute
• Epic experience

Responsibilities

• Welcome and check in patients, collect co-pays and complete visit preparations.
• Assist with kiosk use and support scheduling, pre-registration and MyChart enrollment.
• Partner with physicians to ensure a smooth checkout process.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service

Typing 30 WPM

PC windows applications

Education

High School Diploma or GED + 2 years experience

Associate’s Degree +1 year experience

Bachelor’s Degree

Tools

Epic experience

Windows OS

Job description

Cleveland Clinic's Richard E. Jacobs Health Center in Avon, Ohio is hiring a Patient Service Specialist. You will welcome patients, check in, collect co-pays and prepare visits while coordinating with staff to ensure a smooth checkout.

The role involves registration, scheduling support, telephone triage, and educating patients on MyChart and Appointment Pass. Strong customer service and basic math skills are essential.