Patient Experience Specialist - Front Desk & Registration

aah; Huntersville (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan with employer match

Educational assistance

Career development programs

Job summary

Advocate Health is seeking a full-time front desk patient services role in Huntersville, NC. The position focuses on patient registration, insurance verification, scheduling, and related front desk activities to ensure an excellent patient experience.

This role requires a high school diploma or GED, computer experience, and customer relations experience. Comprehensive benefits and total rewards are highlighted by Advocate Health.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Manage patient registration, insurance verification, scheduling, cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter; assists billing functions as needed.
• Demonstrates proficiency of emergency codes and applicable federal and state healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

Medical Records Software

Front desk software

Computer experience

Job description

Advocate Health is seeking a full-time front desk patient services role in Huntersville, NC. The position focuses on patient registration, insurance verification, scheduling, and related front desk activities to ensure an excellent patient experience.

This role requires a high school diploma or GED, computer experience, and customer relations experience. Comprehensive benefits and total rewards are highlighted by Advocate Health.