Compassionate Patient Services & Front Desk Specialist

Advocate Health; Charlotte (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

Advocate Health is seeking a patient-focused front desk professional in Charlotte, NC to manage registration, insurance verification, scheduling, and cash handling. You will interact with patients and families with empathy in a fast-paced healthcare setting and assist with billing and front-end technology usage.

The ideal candidate will have a High School diploma or GED, computer experience, and prior customer relations experience, with preferred familiarity in Medical Records Software and front

Qualifications

• High school diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations
• Demonstrates critical thinking skills and decisive judgment in a hectic environment and work cohesively on a team and independently
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter; assists billing functions accurately
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Decision making

Front desk experience

Medical Records Software

Insurance verification

Scheduling

Cash handling

Education

High School Diploma or GED

Tools

Front desk software

Billing software

Job description

Advocate Health is seeking a patient-focused front desk professional in Charlotte, NC to manage registration, insurance verification, scheduling, and cash handling. You will interact with patients and families with empathy in a fast-paced healthcare setting and assist with billing and front-end technology usage.

The ideal candidate will have a High School diploma or GED, computer experience, and prior customer relations experience, with preferred familiarity in Medical Records Software and front