Patient Experience Specialist - Front Desk & Registration

Advocate Health; Charlotte (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Advocate Health in Charlotte, NC seeks a front desk professional to deliver compassionate patient service, handle registration, insurance verification, scheduling, and billing with accuracy. You will be a key touchpoint for patients and families, ensuring a positive first impression and efficient flow through the front desk.

The ideal candidate has strong computer skills, experience with medical records software, and a background in customer relations.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Provide excellent patient experience through caring customer service.
• Interact with patients and families in sensitive situations.
• Work cohesively on a team and independently with minimal supervision.
• Manage patient registration, insurance verification, scheduling, and cash handling.
• Encourage use of front-end technology during registration.
• Enter and maintain confidential patient information including insurance and billing.
• Assist billing functions and direct to appropriate billing office.
• Know emergency codes and applicable healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Teamwork

Critical thinking

Communication

Independence

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Charlotte, NC seeks a front desk professional to deliver compassionate patient service, handle registration, insurance verification, scheduling, and billing with accuracy. You will be a key touchpoint for patients and families, ensuring a positive first impression and efficient flow through the front desk.

The ideal candidate has strong computer skills, experience with medical records software, and a background in customer relations.