Front Office Patient Experience Specialist

665 Carolinas Rehabilitation; Charlotte (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Advocate Health is seeking a Patient Service Specialist to join our Charlotte outpatient team. You will deliver friendly, world-class front desk service, manage patient registration, verify insurance, schedule appointments, and assist billing while maintaining accurate records.

This full-time role requires a High School diploma, basic computer skills, and prior customer service experience. The environment is fast-paced and patient-centered, with comprehensive benefits and opportunities for

Qualifications

• High school diploma or GED required.
• Computer experience required. Customer relations experience required.
• Experience with Medical Records Software preferred; Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter.
• Assists billing functions accurately and/or directs to appropriate billing office.
• Demonstrates proficiency of emergency codes and applicable federal and state healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Registration

Insurance verification

Scheduling

Cash handling

Education

High School Diploma or GED

Tools

Medical Records Software

Front desk software

Job description

Advocate Health is seeking a Patient Service Specialist to join our Charlotte outpatient team. You will deliver friendly, world-class front desk service, manage patient registration, verify insurance, schedule appointments, and assist billing while maintaining accurate records.

This full-time role requires a High School diploma, basic computer skills, and prior customer service experience. The environment is fast-paced and patient-centered, with comprehensive benefits and opportunities for