Front Desk & Patient Experience Specialist

aah; Clemmons (NC); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Advocate Health in Clemmons is seeking a full-time front desk/registration specialist for Family Medicine. You will handle patient registration, insurance verification, scheduling, and payments with attention to accuracy and patient experience.

The role requires strong customer service, computer skills, and familiarity with medical records software. Hours are Monday–Friday with a 40-hour work week and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Interact with patients and families in sensitive situations with strong interpersonal skills.
• Apply critical thinking and decisive judgment in a fast-paced team environment with minimal supervision.
• Manage patient registration, insurance verification, scheduling, payments, and desk activities with accuracy.
• Encourage patient use of front-end technology during registration.
• Enter and maintain confidential patient information including insurance and billing; assist billing as needed.
• Demonstrate knowledge of emergency codes and healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency supplies.

Skills

Customer service

Computer skills

Front desk experience

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Clemmons is seeking a full-time front desk/registration specialist for Family Medicine. You will handle patient registration, insurance verification, scheduling, and payments with attention to accuracy and patient experience.

The role requires strong customer service, computer skills, and familiarity with medical records software. Hours are Monday–Friday with a 40-hour work week and comprehensive benefits.