Patient Experience Specialist: Front Desk & Registration

South-Central-Regional-Medical-Center; Ellisville (MS); On-site; USD 34,000 - 42,000; Full time

Job summary

South Central Regional Medical Center seeks a Patient Experience Specialist to deliver outstanding front-desk service at the Ellisville clinic. You will register patients, verify insurance, collect payments, and ensure accurate records across SCC OB/GYN sites.

You will maintain HIPAA standards, balance daily cash, and support scheduling by phone and in person. A patient-focused mindset and teamwork are essential for success.

Qualifications

• Ability to read, write, and follow verbal and written instructions.
• Basic computer proficiency required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Professionalism and confidentiality.

Responsibilities

• Register and check-in/check-out patients; verify demographics in the system.
• Verify insurance and obtain required documentation; collect payments.
• Post charges and payments; manage daily cash drawer and balancing.
• Answer incoming calls; provide appointment reminders and scheduling support.
• Maintain patient documentation by scanning records and faxing as needed; ensure HIPAA compliance.
• Collaborate with team and assist at other SCC OB/GYN clinics as necessary.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Professionalism

Confidentiality

Tools

Epic

MS Office

Job description

South Central Regional Medical Center seeks a Patient Experience Specialist to deliver outstanding front-desk service at the Ellisville clinic. You will register patients, verify insurance, collect payments, and ensure accurate records across SCC OB/GYN sites.

You will maintain HIPAA standards, balance daily cash, and support scheduling by phone and in person. A patient-focused mindset and teamwork are essential for success.