Patient Experience Concierge - Front Desk & Billing

South Central Regional Medical Center; Ellisville (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

South Central Regional Medical Center is seeking a Patient Experience Specialist for the Ellisville OB/GYN clinics. You will provide exceptional customer service at the front desk, handle patient registration, and support daily clinic operations to ensure smooth patient flow.

The role requires strong communication, attention to detail, and the ability to maintain HIPAA compliance while assisting patients, families, and staff in person and by phone.

Qualifications

• Ability to read, write, and follow verbal and written instructions.
• Basic computer proficiency and data entry skills.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Professionalism and ability to maintain confidentiality.

Responsibilities

• Register and check-in/check-out patients and schedule appointments.
• Verify demographics in Epic and verify insurance.
• Collect co-pays and deposits; post charges and payments; balance daily cash drawer.
• Answer calls and provide appointment reminders; maintain patient records.
• Ensure HIPAA compliance and assist with records management.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

HIPAA awareness

Tools

Epic

Job description

South Central Regional Medical Center is seeking a Patient Experience Specialist for the Ellisville OB/GYN clinics. You will provide exceptional customer service at the front desk, handle patient registration, and support daily clinic operations to ensure smooth patient flow.

The role requires strong communication, attention to detail, and the ability to maintain HIPAA compliance while assisting patients, families, and staff in person and by phone.