PATIENT EXPERIENCE SPECIALIST - SCC OB/GYN (ELLISVILLE)

South-Central-Regional-Medical-Center; Ellisville (MS); Sur place; USD 34 000 - 42 000; Plein temps

Résumé du poste

South Central Regional Medical Center seeks a Patient Experience Specialist to deliver outstanding front-desk service at the Ellisville clinic. You will register patients, verify insurance, collect payments, and ensure accurate records across SCC OB/GYN sites.

You will maintain HIPAA standards, balance daily cash, and support scheduling by phone and in person. A patient-focused mindset and teamwork are essential for success.

Qualifications

• Ability to read, write, and follow verbal and written instructions.
• Basic computer proficiency required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Professionalism and confidentiality.

Responsabilités

• Register and check-in/check-out patients; verify demographics in the system.
• Verify insurance and obtain required documentation; collect payments.
• Post charges and payments; manage daily cash drawer and balancing.
• Answer incoming calls; provide appointment reminders and scheduling support.
• Maintain patient documentation by scanning records and faxing as needed; ensure HIPAA compliance.
• Collaborate with team and assist at other SCC OB/GYN clinics as necessary.

Connaissances

Customer service

Communication

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Professionalism

Confidentiality

Outils

Epic

MS Office

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PATIENT EXPERIENCE SPECIALIST - SCC OB/GYN (ELLISVILLE)

SCC OBGYN- Ellisville Full Time Admin Support Worker Ellisville, MS, US

2 days ago Requisition ID: 2144

Job Title:

Patient Experience Specialist

Department:

SCC OB/GYN - Ellisville (Ellisville clinic is primary location, but may have to assist at other SCC OB/GYN clinics if needed)

Full Time/PRN:

Full Time - Mon-Fri 8a-5p

Job Summary

The Patient Experience Specialist is responsible for providing exceptional customer service through accurate patient registration and front-desk operations across all South Central OB/GYN clinic locations. Responsibilities include obtaining documentation, verifying insurance, collecting payments, maintaining patient records, and providing excellent service to patients and families in person and by phone.

Schedule appointments; register and check-in/check-out patients; verify and update demographics in Epic; verify insurance and obtain required documentation; collect photo identification and patient payments including co-pays, OB deposits, surgical deposits, and bad debt balances; post charges and payments accurately; manage daily cash drawer and balancing reports; answer incoming calls and provide appointment reminders.

Maintain patient documentation by obtaining forms, scanning medical records and signed documents into patient charts, and faxing medical records as needed; maintain an organized work environment and prioritize daily tasks effectively.

Collaborate positively with team members; maintain HIPAA compliance and patient confidentiality; adhere to facility policies and procedures; perform additional duties as assigned by management.

Minimum Qualifications

Ability to read, write, and follow verbal and written instructions; basic computer proficiency required ; excellent communication and interpersonal skills; strong organizational skills and attention to detail.

Strong customer service skills; attention to detail and accuracy; ability to multitask in a fast-paced clinic environment; ability to communicate effectively with patients, families, and staff; ability to work independently and as part of a team; professionalism and confidentiality.

Physical Requirements

Primarily seated at a front desk or workstation with frequent interaction with patients, family members, and visitors. May require standing, walking, and light lifting associated with normal office duties.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.