PATIENT EXPERIENCE SPECIALIST - SCC OB/GYN (ELLISVILLE)

Scrmc; Mississippi; On-site; USD 19,000 - 28,000; Full time

Job summary

SCC OB/GYN - Ellisville is seeking a Patient Experience Specialist to deliver exceptional front-desk service, register patients, verify demographics in Epic, verify insurance, and collect payments including co-pays and deposits. You’ll schedule appointments and check-in/out for the Ellisville clinic, with potential assistance at other SCC OB/GYN locations.

The ideal candidate has strong communication, organizational, and confidentiality skills to ensure accurate records and a smooth daily

Qualifications

• Ability to read, write, and follow verbal and written instructions.
• Basic computer proficiency required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced clinic environment.

Responsibilities

• Schedule appointments; register and check-in/check-out patients.
• Verify demographics in Epic and verify insurance.
• Obtain required documentation and collect payments including co-pays and deposits.
• Post charges and payments accurately; manage cash drawer and balancing reports.
• Maintain patient documentation by scanning forms and signing documents as needed.
• Collaborate with team; maintain HIPAA compliance and patient confidentiality.
• Perform additional duties as assigned by management.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Customer service

Multitasking

Basic computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PATIENT EXPERIENCE SPECIALIST - SCC OB/GYN (ELLISVILLE)

SCC OBGYN- Ellisville Full Time Admin Support Worker Ellisville, MS, US

4 days ago Requisition ID: 2144

Job Title:

Patient Experience Specialist

Department:

SCC OB/GYN - Ellisville (Ellisville clinic is primary location, but may have to assist at other SCC OB/GYN clinics if needed)

Full Time/PRN:

Full Time - Mon-Fri 8a-5p

Job Summary

The Patient Experience Specialist is responsible for providing exceptional customer service through accurate patient registration and front-desk operations across all South Central OB/GYN clinic locations. Responsibilities include obtaining documentation, verifying insurance, collecting payments, maintaining patient records, and providing excellent service to patients and families in person and by phone.

Schedule appointments; register and check-in/check-out patients; verify and update demographics in Epic; verify insurance and obtain required documentation; collect photo identification and patient payments including co-pays, OB deposits, surgical deposits, and bad debt balances; post charges and payments accurately; manage daily cash drawer and balancing reports; answer incoming calls and provide appointment reminders.

Maintain patient documentation by obtaining forms, scanning medical records and signed documents into patient charts, and faxing medical records as needed; maintain an organized work environment and prioritize daily tasks effectively.

Collaborate positively with team members; maintain HIPAA compliance and patient confidentiality; adhere to facility policies and procedures; perform additional duties as assigned by management.

Minimum Qualifications

Ability to read, write, and follow verbal and written instructions; basic computer proficiency required ; excellent communication and interpersonal skills; strong organizational skills and attention to detail.

Strong customer service skills; attention to detail and accuracy; ability to multitask in a fast-paced clinic environment; ability to communicate effectively with patients, families, and staff; ability to work independently and as part of a team; professionalism and confidentiality.

Physical Requirements

Primarily seated at a front desk or workstation with frequent interaction with patients, family members, and visitors. May require standing, walking, and light lifting associated with normal office duties.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.