Patient Experience Specialist - Front Desk & Registration

Cleveland Clinic; Canton (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement savings plan

Professional development opportunities

Job summary

Cleveland Clinic Mercy Hospital is seeking a Patient Service Specialist to support Emergency Department, admissions, surgery/registration, radiology, chronic care and laboratory services. You will help create a positive patient experience and facilitate smooth unit operations.

Role emphasizes greeting patients, triage of issues, and training patients on MyChart and Appointment Pass to enhance engagement and satisfaction.

Qualifications

• High School Diploma or GED with 2 years of related experience, or an Associates/Bachelor's degree.
• Knowledge of PC Windows applications and data entry.
• Experience in customer service and conflict resolution.
• Ability to calculate insurance co-pays.

Responsibilities

• Provide a comprehensive, proactive patient experience for all patients and visitors.
• Greet patients, resolve issues, and deliver service recovery.
• Perform front-desk operations: registration, pre-visit workflows, co-pay collection.
• Verify insurance and enter billing information accurately.
• Screen and schedule interpreter services as needed.
• Support billing and ensure compliance with standards.

Skills

Customer service

Conflict resolution

Communication skills

Data entry

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

MyChart

Appointment Pass

PC Windows applications

Job description

Cleveland Clinic Mercy Hospital is seeking a Patient Service Specialist to support Emergency Department, admissions, surgery/registration, radiology, chronic care and laboratory services. You will help create a positive patient experience and facilitate smooth unit operations.

Role emphasizes greeting patients, triage of issues, and training patients on MyChart and Appointment Pass to enhance engagement and satisfaction.