Patient Experience & Registration Specialist

Cleveland Clinic

Cleveland (OH)

On-site

USD 35,000 - 52,000

Full time

9 days ago

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Job summary

Cleveland Clinic Main Campus in Cleveland is seeking a Patient Service Specialist to join a world-class care team. You will welcome patients, handle registration, triage calls, verify insurance and support scheduling to ensure smooth visits.

This role emphasizes outstanding customer service, accurate data entry, privacy compliance and teamwork with care providers across departments. Shifts are Days, 7:00am-5:00pm, aligned with a proactive, patient-centered work environment at the Cleveland

Qualifications

Must have a high school diploma or GED with 2 years of related experience, or an associate's/bachelor's degree.
Two years of patient registration, scheduling, insurance processing or customer service experience.

Responsibilities

Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
Investigate, triage and resolve patient issues using HEART model.
Create a welcome and professional environment, interact with patients.
Perform patient registration, visit prep, telephone triage, insurance verification, co-pay collection, scheduling.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Facilitate billing functions, meet compliance and quality standards.
Support and adhere to compliance policies and procedures.