Patient Experience Specialist: Front Desk & Scheduling

Cleveland Clinic; Wooster (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Wooster Family Health Center is seeking a Patient Service Specialist to deliver an exceptional experience for patients, families, and visitors. You will assist with scheduling, pre-registration, MyChart enrollment, and visit preparation in a fast-paced healthcare setting.

The role emphasizes a “Patients First” approach, with duties such as registration, triage, and coordination of interpreter services, while maintaining confidential records and providing a welcoming environment.

Qualifications

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service.
• OR Associate’s Degree and 1 year of experience.
• OR Bachelor’s Degree.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Scheduling

Pre-registration

MyChart enrollment

Insurance verification

Co-pay collection

Customer service

Telephone triage

Education

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Tools

MyChart

Windows PC

Job description

Cleveland Clinic Wooster Family Health Center is seeking a Patient Service Specialist to deliver an exceptional experience for patients, families, and visitors. You will assist with scheduling, pre-registration, MyChart enrollment, and visit preparation in a fast-paced healthcare setting.

The role emphasizes a “Patients First” approach, with duties such as registration, triage, and coordination of interpreter services, while maintaining confidential records and providing a welcoming environment.