Patient Experience & Registration Specialist

Cleveland Clinic; Dover (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Union Hospital in Dover, Ohio is seeking a Patient Service Specialist to deliver a welcoming, patient-centered experience at every touchpoint, including registration, scheduling and insurance verification. You'll triage issues using the HEART model and help patients navigate MyChart and Appointment Pass while keeping records accurate and confidential.

This full-time front-desk role requires strong PC Windows skills, the ability to work 8:00 AM–8:00 PM with weekend hours, and a

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate's Degree and one year of experience
• OR a Bachelor's Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Responsibilities

• Provide a comprehensive, proactive and "Patients First" experience for patients and visitors
• Investigate, triage and resolve patient issues using the HEART model
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services
• Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hand-on training
• Enter and maintain confidential patient information
• Recruit, enroll and educate patients on MyChart and Appointment Pass
• Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance

Skills

Patient registration

Appointment scheduling

Insurance processing

Customer service

Windows PC

Typing 30 wpm

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

PC Windows applications

Job description

Cleveland Clinic Union Hospital in Dover, Ohio is seeking a Patient Service Specialist to deliver a welcoming, patient-centered experience at every touchpoint, including registration, scheduling and insurance verification. You'll triage issues using the HEART model and help patients navigate MyChart and Appointment Pass while keeping records accurate and confidential.

This full-time front-desk role requires strong PC Windows skills, the ability to work 8:00 AM–8:00 PM with weekend hours, and a