Patient Experience Specialist: Front Desk & Payments

Mercy; Springfield (MO); On-site; USD 21,000 - 26,000; Full time

Job summary

Mercy is hiring a Patient Service Representative to be the friendly face at the front desk, guiding patients through appointments, registrations, and financial responsibilities with empathy and professionalism.

You will handle scheduling, payments, and records in a fast-paced healthcare setting, contributing to a seamless patient experience while maintaining accuracy and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to build rapport with patients while maintaining professionalism and confidentiality.
• Strong attention to detail and organizational skills.
• Comfort discussing payments, financial responsibilities, and assistance options with empathy and confidence.
• Basic computer proficiency and data entry skills.
• Ability to adapt and thrive in a busy healthcare environment.

Responsibilities

• Welcome and register patients with professionalism and compassion.
• Schedule appointments and manage check-in/check-out activities.
• Answer phones and assist patients with questions and concerns.
• Maintain accurate patient records within Epic and other systems.
• Collect and post patient payments while balancing daily cash drawer activities.
• Communicate patient financial responsibilities, payment options, and available financial assistance resources.
• Document financial conversations, referrals, and payment arrangements accurately.
• Support clinic operations through clerical duties, scanning, fax management, and record maintenance.
• Help ensure a clean, safe, and welcoming environment for patients and visitors.

Skills

Communication

Customer service

Data entry

Basic computer skills

Attention to detail

Education

High school diploma

Tools

Epic

Job description

Mercy is hiring a Patient Service Representative to be the friendly face at the front desk, guiding patients through appointments, registrations, and financial responsibilities with empathy and professionalism.

You will handle scheduling, payments, and records in a fast-paced healthcare setting, contributing to a seamless patient experience while maintaining accuracy and confidentiality.